Refund policy
At Mokshfashions, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you can request a return according to the policy below.
1. Return Eligibility
You can request a return within [7 DAYS] of receiving your order.
To be eligible for a return:
- The product must be unused and unworn.
- The product must be in its original condition.
- Original tags, packaging, and accessories should be included.
- You must provide your order number or proof of purchase.
- The product should not be damaged due to misuse, washing, or improper handling.
2. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 HOURS] of delivery.
Please send:
- Your order number
- Clear photos/videos of the product
- Photos of the packaging, if applicable
- A brief description of the issue
After verification, we may offer a replacement, exchange, or refund.
3. Refund Process
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed within [REFUND PROCESSING TIME: 48–72 HOURS].
The refund will be issued to the original payment method, where applicable.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
4. Exchanges
We may offer an exchange for eligible products, subject to availability.
If the requested size, colour, or product is unavailable, we may provide an alternative option or refund, depending on the circumstances.
5. Return Shipping Costs
- If the product is damaged, defective, or incorrectly delivered, Mokshfashions will cover the applicable return shipping cost.
- For other eligible returns, [CUSTOMER / MOKSHFASHIONS] will be responsible for the return shipping cost.
6. Non-Returnable Products
The following products may not be eligible for return:
- Products that have been worn or washed
- Products without original tags or packaging
- Products damaged due to customer misuse
- Products returned after [7 DAYS]
- Products marked as final sale/non-returnable
- Products that cannot be resold due to hygiene or other applicable reasons
7. How to Request a Return
To request a return or exchange, contact us at:
Email: [mokshfashionstore@gmail.com]
Please include your order number, reason for return, and photos/videos of the product where applicable.
We will review your request and provide further instructions.
8. Contact Us
If you have any questions about returns or refunds, please contact:
Mokshfashions
Email: [mokshfashionstore@gmail.com]
Website: [mokshfashions.com]
Mokshfashions reserves the right to review and approve return/refund requests according to this policy.