Terms of service
Welcome to [Mokshfashions]. These Terms of Service (“Terms”) govern your access to and use of our website [WEBSITE URL], and your purchase of products from us.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
1. Account Terms
You may be required to provide certain information to create an account or place an order.
You agree to:
- provide accurate, complete, and current information;
- keep your account and login information secure;
- update your information when necessary;
- not impersonate another person or provide false information; and
- notify us promptly if you believe your account has been accessed without authorisation.
You are responsible for activities carried out through your account, to the extent permitted by applicable law.
We reserve the right to suspend or terminate accounts where there is a reasonable basis to believe that an account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.
2. Pricing and Payment
All prices displayed on [Mokshfashions] are in Indian Rupees (INR) unless otherwise stated.
Prices may include or exclude applicable taxes depending on how prices are displayed at checkout. Any applicable taxes, delivery charges, or other fees will be shown to you before you complete your purchase, where required.
We reserve the right to change product prices, offers, discounts, and promotions at any time. Price changes will not affect orders that have already been accepted, except where required by law or where an obvious pricing error has occurred.
We accept the payment methods displayed at checkout, which may include:
- [UPI]
- [CREDIT/DEBIT CARDS]
- [NET BANKING]
- [CASH ON DELIVERY, IF AVAILABLE]
- [OTHER PAYMENT METHODS]
Payments may be processed through third-party payment providers. We do not generally store complete payment-card details on our own systems.
If a payment fails, is reversed, or is identified as potentially fraudulent or unauthorised, we may cancel or place the relevant order on hold, subject to applicable law.
3. Product Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, prices, and other information displayed on our website are accurate and up to date.
However, minor variations may occur due to:
- differences in device or screen settings;
- lighting or photography conditions;
- manufacturing variations; or
- changes made by suppliers or manufacturers.
If a product is materially different from its description or does not meet applicable legal requirements, your rights under applicable law will continue to apply.
If we discover a significant error in a product description, specification, availability, or price, we may contact you and provide appropriate options, including cancellation where applicable.
4. Order Placement and Acceptance
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.
An order will be considered accepted when [MOKSHFASHIONS] confirms acceptance or dispatches the product, as applicable.
We reserve the right to refuse or cancel an order in circumstances such as:
- the product being unavailable;
- an obvious pricing or product-information error;
- suspected fraud or unauthorised activity;
- incorrect or incomplete delivery information;
- a payment failure;
- a violation of these Terms; or
- circumstances beyond our reasonable control.
If we cancel an order after payment has been received, we will process an appropriate refund in accordance with our refund policy and applicable law.
5. Shipping and Delivery
We currently deliver to [DELIVERY LOCATIONS/CITIES/STATES/INDIA] through our designated delivery partners.
Estimated delivery times are provided for guidance and may vary depending on your location, product availability, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.
Processing Time
Orders are generally processed within [3-4 BUSINESS DAYS] after successful payment and order confirmation.
Estimated Delivery
After dispatch, delivery may generally take approximately [X-X BUSINESS DAYS], depending on the delivery location.
Delivery estimates are not guaranteed unless specifically stated otherwise.
You are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses, unavailable recipients, or other information supplied incorrectly by the customer, subject to applicable law.
If your order appears delayed, lost, damaged, or incorrectly delivered, please contact us at [mokshfashionstore@gmail.com] as soon as reasonably possible.
6. Returns and Refunds
Our return and refund process is subject to our [RETURN & REFUND POLICY].
Unless otherwise stated, customers must request a return within [X DAYS] of receiving the product.
To qualify for a return, the product may need to meet the following conditions:
- it must be unused or in the condition specified in our return policy;
- original packaging, tags, labels, or accessories should be included where applicable;
- proof of purchase may be required; and
- the product must not fall within an excluded or non-returnable category.
Certain products may not be eligible for return due to their nature, hygiene considerations, customisation, or other legally permitted reasons. Details will be provided in our Return and Refund Policy.
If a return is approved, we will process the applicable refund according to our refund policy and applicable law.
Refunds may be issued to the original payment method or through another permitted method, depending on the circumstances.
Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
7. Prohibited Uses
You agree not to use our website or services:
- for any unlawful or fraudulent purpose;
- to violate applicable laws or regulations;
- to impersonate another person or entity;
- to provide false or misleading information;
- to interfere with the operation or security of our website;
- to attempt unauthorised access to our systems or accounts;
- to introduce malicious software, viruses, or harmful code;
- to copy, reproduce, modify, or distribute our website content without permission;
- to use automated systems to scrape or collect website data without our permission;
- to abuse promotions, discounts, referral programmes, or other offers;
- to place fraudulent or unauthorised orders; or
- to engage in conduct that may harm our business, employees, customers, or service providers.
We may take appropriate action, including restricting access or cancelling transactions, where permitted by law.
8. Intellectual Property
Unless otherwise stated, the content available on [Mokshfashions], including logos, brand names, photographs, product images, text, graphics, designs, and website materials, belongs to or is licensed to us.
You may use the website for personal and lawful shopping purposes only.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.
9. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment gateways, delivery partners, analytics providers, social-media services, and other external platforms.
Third-party services may have their own terms and privacy policies. We are not responsible for the independent policies, practices, availability, or content of third-party services, except to the extent required by applicable law.
10. Disclaimer
We make reasonable efforts to keep our website and product information accurate and available.
However, to the extent permitted by applicable law, we do not guarantee that:
- the website will always be available without interruption;
- all information will always be error-free;
- every product will always be available; or
- the website will be free from technical issues or security threats.
Nothing in these Terms excludes or restricts warranties, guarantees, consumer rights, or remedies that cannot legally be excluded under applicable law.
11. Limitation of Liability
To the maximum extent permitted by applicable Indian law, [Mokshfashions] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or purchase of products.
Our liability will be limited to the extent permitted by applicable law and will not exclude or restrict liability that cannot legally be excluded or restricted, including liability arising from statutory consumer rights or other mandatory legal protections.
Where legally permitted, our total liability relating to a particular order will not exceed the amount actually paid by you for the product or service giving rise to the claim.
12. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or misuse of our services.
This provision does not apply to the extent that the relevant loss or claim results from our own unlawful conduct, negligence, or any matter for which liability cannot legally be transferred to you.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after updated Terms are posted may constitute acceptance of the changes to the extent permitted by law.
14. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer-protection rights and applicable law, disputes arising from or relating to these Terms or your use of [Mokshfashions] shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].
Nothing in this section prevents a consumer from exercising any right to approach a consumer commission, court, authority, or other forum that has jurisdiction under applicable Indian law.
15. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
16. Contact Us
If you have questions about these Terms, your order, or our services, please contact us:
Store Name: [Mokshfashions]
Email: [mokshfashionstore@gmail.com]
Website: mokshfashions.com
We aim to respond to customer enquiries within [X BUSINESS DAYS].
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By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to comply with them, subject to your rights under applicable law.